Sustainability PlanStakeholder Engagement
KOSÉ Group Stakeholders
In all its activities, the KOSÉ Group places importance on its relationship with all stakeholders, including the next generation.
We also think of the global environment, which is the basis of our corporate activities, as an important stakeholder.
The KOSÉ Group is deepening engagement with all stakeholders. Where appropriate, we have reflected the opinions and evaluations received from our stakeholders in the sustainability promotion and corporate activities of the KOSÉ Sustainability Plan.
|Stakeholder||Communication Contact Point||Frequency||Summary|
|Customers||Customer Service Center||As needed||Functions for response to customer queries by phone, email, mail and chat and for sharing customer feedback internally|
|Maison KOSÉ (online shop and physical store)||As needed||Communication of Company information and information on businesses, and response to customer feedback|
|KOSÉ-managed social network accounts||As needed||Communication of Company information and information on businesses, and collation of comments|
|Business partners||Stores||Conferences, events, seminars, etc.||As needed||Sharing of Company and business policies and gathering of opinions|
|Suppliers||Purchasing policy meeting||Once yearly||Information sharing and collaboration for responsible procurement|
|Direct individual dialogue, etc.||As needed|
|Employees (Including recruiters)||Labor-management consultation meetings||Multiple yearly||Discussion, negotiation, opinion exchange, mutual understanding|
|Employee consulting channel and internal reporting channel||As needed||System for confidential help and support|
|Level-specific training for all employees, internship seminars, etc.||Multiple yearly||Information sharing and opinion exchange regarding Company and human resource development policies|
|Global community||Local communities||Various beauty seminars, sponsorship of local activities, etc.||As needed||Interaction with residents of local communities, sharing of Company and business information, and promotion of understanding|
|Various stakeholders||Participation in industry groups, dialogue with NPOs and NGOs, participation in various initiatives, etc.||As needed||Shared recognition of social issues and use of information acquired for internal PDCA cycle|
|Shareholders and investors||General Meeting of Shareholders||Once yearly||Presentation of business report, consolidated financial statements, financial statements and audit report, and deliberation and resolution|
|Results presentations||Twice yearly||Presentation of results, management strategy, business activities, etc.|
|Individual dialogue with investors, integrated report, disclosure on sustainability section of corporate website, etc.||As needed||Explanation, communication and disclosure of results, management strategies, business information and other matters|