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Detailed Privacy Policy

Detailed Privacy Policy

Recognizing that it is important to properly control and protect personal information, KOSÉ Corporation (“KOSÉ,” or “we,” “us,” and “our”) is committed to managing your personal information in accordance with the following conditions in order to ensure that you can securely use KOSÉ’s products and services.

1. Purposes of utilization of personal information acquired by KOSÉ

KOSÉ may acquire your personal information such as your name, residential address, telephone number, facsimile number, email address, age, sex, occupation, and the like.
If your personal information is acquired by KOSÉ directly from you in written or other form (bearing a statement to indicate the purposes of utilization) or otherwise acquired by KOSÉ in a legitimate manner, such personal information will be utilized for the following purposes.

Purposes of utilization

  1. Reflecting your opinions and requests in the improvement or enhancement of our products or services
  2. Informing you when you are selected as a winner or successful applicant under a product review program or customer rewards campaign
  3. Reflecting your opinions and requests in our products
  4. Inviting and confirming participants in IR seminars or other events and contacting you if you are selected as a participant
  5. Delivery or transmission of cosmetic information, new products information, invitations to events and other messages by postal mail or through email newsletters
  6. Survey and analysis of consumer needs or for product development

In addition to the foregoing cases, our shareholders’ personal information may be acquired by us or certain personal information may come to our attention during the course of our recruitment or other activities. In each such instance, we will show the purposes of utilization of that personal information. If you place a call with our Customer Service Desk, the telephone conversation may be recorded with a view to ensuring that we can adequately address your request or opinion.

2. Provision of personal information to third parties

KOSÉ will not disclose your personal information to a third party without your consent under any circumstances other than the following cases.

  • Where it is determined that the disclosure is required by law
  • Where the disclosure is needed to safeguard the life, body, or property of a certain individual in a situation where it is difficult to obtain your consent
  • Where the disclosure is specifically required with a view to enhancing public health or promoting sound development of children in a situation where it is difficult to obtain your consent
  • Where the disclosure is made to our business partners to the extent necessary for them to perform services outsourced by us to achieve the purposes of utilization stated in this Privacy Policy
  • Where you have given your consent to the disclosure

3. Purposes of utilization of retained personal data

Your name, residential address, telephone number, facsimile number, and email address may be used for the following purposes.

  • Reflecting your opinions and requests in the improvement or enhancement of our products or services
  • Informing you when you are selected as a winner or successful applicant under a product review program or customer rewards campaign
  • Reflecting your opinions and requests in our products
  • Inviting and confirming participants in IR seminars or other events and contacting you if you are selected as a participant
  • Delivery or transmission of cosmetic information, new products information, invitations to events and other messages by postal mail or through email newsletters
  • Survey and analysis of consumer needs or for product development

Your age, sex, occupation, and the like may be used for the following purposes.

  • Reflecting your opinions and requests in the improvement or enhancement of our products or services
  • Reflecting your opinions and requests in our products
  • Inviting and confirming participants in IR seminars or other events and contacting you if you are selected as a participant
  • Survey and analysis of consumer needs or for product development

4. Procedures for requesting disclosure, correction, suspension of use, or deletion of personal information

If KOSÉ receives a request for disclosure, correction, suspension of use, or deletion of your personal information retained by KOSÉ which has been submitted by you or your agent, the following procedures will be implemented. Our response to such a request will, in principle, be given in writing and sent by postal mail.

(1) Documents which must be submitted along with a request for disclosure, correction, suspension of use, or deletion

When you or your agent requests disclosure, correction, suspension of use, or deletion of your personal information, please send the documents indicated in Section 4(1)I or 4(1)II below to the Personal Information Management Office, enclosing the handling fee stated in Section 4(3). If you don’t have a printer to output a hardcopy of the prescribed form, please contact the Personal Information Management Office to request delivery of a paper form. When sending your request and other requisite documents, we would be grateful if you could write “Request for disclosure, correction, suspension of use, or deletion enclosed” in red letters on the front of the envelope.
(Please understand that KOSÉ will decline a personal visit from you or your agent for the purpose of making a request as explained here.)

I. Request form prescribed by KOSÉ

  • Request for disclosure, correction, suspension of use, or deletion of personal information (PDF, 15kB)

II. Document verifying your identity

A photocopy of your driver’s license or passport, and a certified copy of your family register or a certificate of residence (If you have neither a driver’s license nor a passport, a photocopy of your health insurance card or pension card is acceptable.)

  • If your present address is not identical to the address registered with KOSÉ due to change of residence or for any other reason, please submit a certificate of residence indicating the record of change of residence.
  • If your registered domicile appears on the certificate of residence, please photocopy it after placing a piece of blank paper over the part recording the registered domicile or otherwise making it invisible.
  • Your identity verification documents received by us will be discarded in an appropriate manner without delay after we finish responding to your request for disclosure, correction, suspension of use, or deletion.

(2) In the case where a request for disclosure, correction, suspension of use, or deletion of personal information is submitted by your agent

If a request for disclosure, correction, suspension of use, or deletion of your personal information is submitted by an agent appointed by you, a document proving the authority of agency is needed. Therefore, please enclose the document stated in Section 4(2)I or 4(2)II below, in addition to the document mentioned in Section 4(1) above.

I. In the case where your agent is a statutory agent

  • A document proving that the agent is your statutory agent (i.e., a certified copy of the family register, or a photocopy of the health insurance card stating the dependents if this agent is a person who has parental authority)
  • A document proving that the agent is a statutory agent of a minor or adult ward (i.e., a photocopy of a driver’s license or passport of the statutory agent)

II. In the case where your agent is a privately appointed agent

  • A power of attorney in the form prescribed by KOSÉ (PDF,6kB)
  • A certificate of your seal impression

(3)Handling fee for request for disclosure, etc. and manner of payment

I. When you ask us to deliver a paper request form

  • When you ask us to deliver a paper request form, please send a delivery request, with an 80-yen stamp (as mailing cost) enclosed, to the Personal Information Management Office indicated in Section 8 below.

II.When you request disclosure of retained personal data or notification of the purposes of utilization

Handling fee: 600 yen (tax included) for each request
* Charge for a standard-size mail (80 yen) + Charge for a registered mail (420 yen) + Charge for restricted delivery (100 yen)

Manner of payment: By enclosing postal stamps to the value of 600 yen when sending your request and other requisite documents
* If there is any change in prescribed mail charges, our fees will be adjusted accordingly.

(4)Correction, suspension of use, or deletion of retained personal data

If a request for correction, suspension of use, or deletion is made for the retained personal data specified by you, no charges will be imposed.

If the scope of retained personal data is not specified, we will ask you to make a request for disclosure and identify the retained personal data to be covered by the scope of the correction, suspension of use, or deletion.
(In this case, you must pay a handling fee for your request for disclosure by enclosing postal stamps to the value of 600 yen.)

5. How to respond to a request for disclosure, correction, suspension of use, or deletion of your personal information

In general, our response will be dispatched to the address stated in your request within two weeks (excluding Saturdays, Sundays, public holidays, and year-end and new year holidays) of receiving your request, identity verification documents, handling fee, and all the other requisite items.

6. Purposes of utilization of the personal information to be acquired in connection with a request for disclosure, correction, suspension of use, or deletion of personal information

The personal information coming to our attention as a result of receiving a request for disclosure, correction, suspension of use, or deletion of your personal information will be handled within the purposes of utilization specified before we have received the said request.

7. Grounds for non-disclosure of retained personal data

KOSÉ will decline to disclose your retained personal data in any of the following cases. If we decide to decline your request for disclosure, we will give you notice stating our decision and its reasoning.

  • Your identity cannot be verified, for example, because the address stated in your request or identity verification document is not identical to the address registered with KOSÉ.
  • Authority of agency cannot be verified when your request is submitted by your agent.
  • The documentation for your request for disclosure is incomplete or insufficient.
  • The disclosure is being requested for any data not falling under the scope of our retained personal data.
  • The disclosure is likely to be detrimental to the life, body, property, or other right or interest of you or a third party.
  • The disclosure is likely to be extremely detrimental to KOSÉ’s proper business operations.
  • The disclosure leads to a violation of any applicable law.

8. Contact point for receiving your inquiries or complaints about personal information

Inquiries about the submission of a request for disclosure, correction, suspension of use, or deletion of personal information and all other complaints and questions about personal information retained by KOSÉ are received at the following contact point.

Contact

Personal Information Management Office
KOSÉ Corporation
3-6-2 Nihonbashi, Chuo-ku, Tokyo 103-8251, Japan
Telephone: 03-3273-1721

  • You can contact the Personal Information Management Office by phone from 9:00 to 17:00 (excluding Saturdays, Sundays, public holidays, and year-end and new year holidays).
  • Please note that this Privacy Policy may be revised from time to time without prior notice.
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